Customer Care Specialist

Location: Penrose, Colorado

Wages: $24.90 to $26.10 Hourly

Job Overview:
Penrose Manufacturing Inc. is seeking a friendly, reliable, and detail-oriented Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our customers, helping resolve inquiries, troubleshoot problems, and ensure a positive experience. The ideal candidate thrives in a fast-paced environment and enjoys delivering exceptional customer service.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Identify and assess customer needs to deliver appropriate solutions
• Provide accurate, complete, and helpful information about our products and services
• Resolve customer concerns by determining the root cause and following through to ensure resolution
• Document customer interactions, transactions, comments, and complaints accurately
• Escalate complex issues to the appropriate departments as needed
• Collaborate cross-functionally to ensure customer satisfaction
• Gather customer feedback and suggest improvements to processes or service
• Participate in ongoing training to stay current on company offerings and customer service best practices

Qualifications:

• High school diploma or equivalent
• Prior experience in customer support or a related client service role
• Strong written and verbal communication skills
• Effective problem-solving and critical thinking abilities
• Ability to multitask and manage time in a high-volume setting
• Strong organizational skills with keen attention to detail
• Comfortable with technology and quick to learn new software systems
• Willingness to work occasional weekends and holidays as required

Alternate Titles:

• Customer Service Representative
• Client Support Specialist
• Customer Experience Agent
• Service Desk Associate
• Call Center Representative

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords:
Customer Service, Client Support, Problem Solving, Communication, Microsoft Office, CRM Software, Fast-Paced Environment, Escalation Management, Customer Experience, Call Center