Customer Experience Advocate

Location: Commerce Township, Michigan
Position: Customer Experience Advocate
Compensation: $18.00 – $20.00 per hour

Benefits:

• Opportunities for advancement
• Team-based environment
• Ongoing training and professional development
• Purpose-driven culture
• Positive, people-first leadership

 

Position Summary:

Basements Plus is seeking a Customer Experience Advocate to support our sales success and ensure every homeowner has a remarkable experience. In this hybrid customer support and inside sales role, you will follow up with homeowners after sales appointments to confirm satisfaction, encourage movement on unsold proposals, and strengthen communication between customers and our specialists.

Your outreach will help guide homeowners through their decision-making process while helping us meet sales goals and improve performance.

 

Key Responsibilities

• Customer Experience Surveys: Call customers to gather feedback about their experience.
• Follow-Up on Quotes: Reach out to homeowners to discuss open proposals and help move them forward.
• Appointment Scheduling: Set and confirm additional meetings with sales representatives when needed.
• Client-Specialist Communication: Ensure homeowners and sales reps stay aligned by facilitating clear communication.
• Sales Team Collaboration: Share feedback and insights with the Sales Manager to support sales strategies.
• Appointment Center Support: Cross-train to assist with general scheduling and appointment setting.
• Team Development: Attend sales meetings, training sessions, and ride-alongs to build product and process knowledge.
• Marketing Alignment: Stay current on promotions and messaging to better assist customer needs.

 

Position Requirements:

• 1+ year of experience in an office setting handling outbound phone calls and emails
• Strong verbal and written communication skills
• Experience with scheduling and CRM systems (preferred)
• Detail-oriented with excellent data entry skills
• Quick to adapt and thrive in a fast-paced environment
• Positive attitude and confident in customer interaction
• Goal-driven with a team-first mentality
• Ability to work independently, prioritize, and meet deadlines

 

Company Culture:

At Basements Plus, we live our purpose of creating better homes and providing remarkable customer experiences. We value integrity, growth, and team celebration—especially when goals are met. You’ll be part of a collaborative team that believes in lifting one another up while delivering quality to every homeowner.

 

Alternate Titles

• Customer Success Representative​
• Inside Sales Support Representative
• Client Experience Coordinator
• Outbound Customer Care Agent
• Sales Follow-Up Coordinator

Keywords:

Customer Experience, Inside Sales, Customer Support Jobs, CRM, Appointment Scheduling, Outbound Calls, Commerce Township Jobs, Michigan Sales Jobs, Home Services, Construction Industry Support, Customer Service, Data Entry, Call Center, Home Improvement Sales

 

Additional Information:

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may also be requested to perform additional duties and work outside normal hours as needed. Regular and reliable attendance is an essential job function.This job description is subject to change at any time without notice
 

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.