Client Services Manager

Department: Client Services

Reports To: Vice President, Customer Operations

Location: McKinney, Texas – Columbia, South Carolina – Plano, Texas. Hybrid work schedule.

Benefits:

• Medical, Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid Holidays
• 401k (with match)- Basic Life - Long Term Disability (LTD)

Client Services Manager Job Summary:

The Manager of Client Services is responsible for leading, developing, and empowering the Client Service team by ensuring they receive proper training, resources, and support to perform their day-to-day responsibilities. This role is dedicated to maintaining a high standard of customer service, ensuring that all clients receive timely and professional support.

As the primary point of contact for client escalations, the manager will take a proactive approach to issue resolution while upholding Selerix standards. They will also modify processes as needed to meet evolving customer needs, fostering a customer-centric culture within the department. This position requires strong leadership, problem solving skills, and a commitment to continuous improvement to enhance both team performance and client satisfaction.

Client Services Manager Key Responsibilities:

• Effectively manages employees handling various stages of the Selerix end-to-end solution.
• Ensures successful implementation of benefits enrollment, payroll integration and carrier transmission.
• Ensures requirements gathering for Selerix benefit administration platform is conducted timely and accurately.
• Ensures that the relationship between the Client and the Client Advocate Team is intact.
• Ensures timelines are met prior to giving the client the go-live status.
• May communicate directly with clients about new features and functionality.
• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
• May aid in the negotiation of additional product offerings.
• Prioritize tasks for Client Services team.
• Conducts and participates in staff meetings, conference calls, and other meetings, as needed.
• Performs other duties as required.

Client Services Manager Qualifications:

• Bachelor’s degree in Business Administration, Communications, Management or related field.
• 5+ years’ experience in management; health benefits knowledge required; software, technical programs experience; JavaScript experience a plus.
• Strong written and verbal communication skills.
• Advanced Microsoft Office Skills.
• Proven organizational and time management skills.
• Proven ability to prioritize.
• Strong consultative skills.
• Must be eligible for US employment.

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.