VOIP Support Engineer

Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234

Compensation: $65,000 - $70,000

Job Overview:
We are seeking a highly motivated and experienced VOIP Engineer to join our team.
The ideal candidate should have at least 3 years of relevant experience.
The VOIP Engineer will be responsible for designing, implementing, and maintaining our company's voice-over-IP (VoIP) system.

About Vivant:

Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools.  We are looking for a goal-driven, highly organized individual  to join our growing team.

If you are extremely organized, pay attention to smallest details, very structured in your day to day and goal-driven, welcome to Vivant, you will fit right in!

A day to day life as a VOIP Support Engineer:

• Diagnosing and rectifying SIP, RTP and PBX related voice faults
• Managing customer and reseller faults and service requests through our ticketing system
• Escalating faults to upstream carriers
• Providing accurate and timely advice and issues resolution for our customers
• Assisting customers with added moves and changes
• Documenting processes and systems for the benefit of other team members
• Assisting clients and partners when deploying new voice solutions
• Mentoring and coaching team members to improve the customer experience

Table Stakes:

• At least 24 months experience and proven knowledge of VOIP (SIP and RTP)
• Experience using protocol analyzers for signaling and interpreting the results.
• Moderate network knowledge and general telecommunications troubleshooting
• Experience with Open source SIP based PBX systems (Asterisk, Freeswitch, Kamailio, Kazoo)
• Experience with VOIP Phones such as Grandstream, Yealink, Polycom.
• Experience with any of the following will be highly regarded:
  • Previous ISP / MSP experience.
  • Exposure to Managed VOIP or network environment.
  • Previous experience building and deploying NetSapien, 3CX, PortaOne
  • Experience with SIP based PBX Systems and equipment (Cisco, 3CX, Asterisk, Polycom, Yealink)
  • Successful completion of SIP School
  • Working knowledge of IP protocols, including IP addressing and subnetting as well as IP services including SMTP, FTP, HTTP, DHCP, TFTP, TELNET and SSH.

What We’re Looking For:

• Should be a motivated, self-starter who has excellent written and spoken English (you will be dealing directly with clients).
• A team player who is customer focused and a problem solver above all else.
• A great desire to learn and want to continuously improve.
• A high level of trust and integrity.
• Attention to detail.
• The ability to work autonomously but also within a team
• Be so good that you can’t be ignored!

If you're an experienced VOIP Engineer who enjoys working in a team, solving technical challenges, and providing top-tier service, we encourage you to apply!

Join Vivant and take your career to the next level!

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.