Work-at-Home Registered Nurse Providing Virtual Patient Support

Fast-Growing Company is Seeking Remote Patient Support Registered Nurses

Serva Health is seeking remote Registered Nurses to provide patient support over the phone and via video chat.  We are currently forming a team of highly capable registered nurses to support the growth of our telephonic patient support services offering. 

Remote Patient Support Registered Nurse:

• This opportunity is a work-at-home/telephonic/virtual position.
• You will work at home as part of a groundbreaking team of registered nurses.  
• Each nurse on the team will talk with patients over the phone. Timeliness and responsiveness are vital to the goal of providing stellar and compliant customer service.
• These patients are looking for answers to their questions or they will require medical or eligibility screening or are being provided with information/reminders about their next appointment.
• Patients may need assistance that results in access to and/or compliance/adherence with the prescribed treatment for their disease.

Requirements for Remote Patient Support Registered Nurse:

• Education:  Bachelor’s Degree, with 3+ years’ experience 
   
• Experience: 
  • ​3 years nursing experience for Bachelor's degree (minimum experience requirement)
• License:  Registered Nurse (RN), Required
  • Active and clear registered nurse license (RN) 
  • US-based credentials preferred – medical license and education
• Language:  Fluent in written and spoken English
  • English/Spanish bilingual is a plus
• Current COVID vaccination or be willing to obtain a COVID
  vaccination

Scheduling:  12pm – 8pm, Eastern Standard Time, Monday – Friday (required schedule) 

Additional Requirements:

• Full time availability for the required schedule M-F, 12-8 pm EST schedule. 
• Previous non-clinical and/or telephonic patient support experience is strongly preferred.
• Must complete a set of competency quizzes in the areas of nursing, internet skills, and customer service.
• Possess intermediate to advanced computer and  typing skills.
• Have a computer with Broadband Internet Access (high-speed internet access is NOT provided or reimbursed by the company).
• Have traditional landline phone service (or willing to obtain (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)
• Comfortable understanding and pronouncing complex medical terms.
• Have a quiet, professional in-home workplace.
• Have exceptionally reliable electrical and internet services.
• Have the ability to work autonomously within the compliance parameters
• Have the ability to work within a virtual team environment where the client and patient service are paramount.
• Have a clear speaking voice as well as the ability to clearly enunciate sentences.
• Provide a minimum of two professional references.

Remote Patient Support Registered Nurse Duties Include:

• Answer inbound calls from patients, caregivers, and/or potential volunteers.
• Make outbound calls to patients, caregivers, and/or potential volunteers.
• Follow the procedure, per training, to assist patient with their medical pre-screening, educational, access, or adherence-related question.
• Identify and process escalations according to standard procedures.
• Identify and process Adverse Events according to standard procedures.
• Complete client and company-required training.
• Navigate and accurately enter data into the computer software.

Serva Health provides the following additional benefits:

• Medical, dental, vision benefits
• 401K 
• Life Insurance
• Paid Training
• Virtual work from home environment!

About Serva Health:

We are a dynamic fast-growing company, specializing in Operations and Technology services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers, or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.