Benefit Operations Account Specialist

Industry Leader in Benefit Solutions, Boon, is Seeking a Benefits Operations Account Specialist!

Role Type: Full-time with Benefits

Compensation:  $40,000-$50,000 annually

Location: 6300 Bridge Point Pkwy Bldg. 3, Ste. 200, Austin, TX 78730 

Boon offers Excellent Benefits, including:

• Competitive Pay 
• Full Benefits: medical, dental, vision, 401k and match, generous PTO/vacation time, holiday pay and more
• Career Advancement Opportunities
• We Care: We're all about culture and creating a positive environment that cares

Benefits Operations Account Specialist Role:

The Account Specialist provides account administration support to assigned clients and to the Benefit Ops department. They are responsible for a variety of administrative and account reconciliation duties and provide backup to the Account Administrators. They work under direct supervision and instruction.

Benefits Operations Account Administrator Education & Experience: 

• High school diploma, some college preferred
• 2 to 3 years of benefits administration experience
• 1 year of experience in reconciling benefit invoices, fringe accounting, and/or accounting/bookkeeping required
• Experience working with Excel spreadsheets
• Experience with benefit or payroll databases

Benefits Operations Account Specialist Licenses/Certifications:

• N/A

Benefits Operations Account Specialist Physical Demands:

• Ability to sit for extended periods
• Repetitive motions
• Little physical effort

The Right Person for the Job has:

• Knowledge of employee benefit plans and administration
• Experience in using Microsoft Word, Excel & Outlook
• Basic accounting knowledge and skills
• Strong oral and written communication skills
• Ability to be detail-oriented and to multi-task
• Strong customer service skills
• Ability to work under pressure at times to meet deadlines
• Ability to work overtime as needed

Benefits Operations Account Administrator Day-to-Day: 

• Receives and processes contributions for assigned clients
• Allocates client contributions and member benefit deductions to client-specific business rules including hour bank administration and timely refunds
• Prepares various reports for assigned clients
• Reviews claims account balances and submit check requests to accounting to fund account
• Reconciles eligibility and premium accounts on a monthly basis
• Ensures the accurate and timely completion of enrollments, status changes, and terminations of plan participants are made in both Company, client, and vendor systems
• Researches enrollment, claims, and other issues for resolution
• Provides high-level customer service through phone calls/emails in a timely and professional manner
• Assists with department overflow and works overtime as needed based on client and business needs
• Ability to audit reporting and files produced both internally and externally with little or no margin of error 
• Works under pressure at times to meet deadlines
• Performs other duties as assigned

About Boon:

As an industry innovator with 35+ years of experience, at Boon, we specialize in designing innovative fringe benefit solutions to meet the unique needs of government contractors. Our “3 Cs” approach to benefits for government contractors, allow us to create products that are compliant, cost-effective, and, above all, competitive.

Boon supports independent agents, insurance brokers, and consultants to better serve your clients with government contracts. We act as a third-party administrator (TPA), wholesaler, and subject matter expert for thousands of insurance consultants who do business with us today. We take great value in nurturing and building this network to meet the needs of new prospects and continue to deliver to existing clients, as a cornerstone of our partnership philosophy.