Benefits Operations Account Administrator

Industry Leader in Benefit Solutions, Boon, is Seeking a Benefits Operations Account Administrator!

Role Type: Full-time with Benefits

Compensation:  $45,000-$55,000 annually depending on experience

Location: 6300 Bridge Point Pkwy Bldg. 3, Ste. 200, Austin, TX 78730. Hybrid onsite/remote schedule of 3 days in-office starting September 7th, 2021.

Boon offers Excellent Benefits, including:

• Competitive pay 
• Full benefits: medical, dental, vision
• 401k with match
• 15+ days starting PTO/vacation time
• 16 days holiday pay
• Career advancement opportunities
• We care: We're all about culture and creating a positive environment that cares

Benefits Operations Account Administrator Role:

The Account Administrator supports our clients in all aspects of the day-to-day servicing of their employee benefits and plan administration. They are responsible for resolving client issues, comprehensive billing, eligibility files, payroll files, and administrative processing of the benefit plans. They work with limited supervision and exercises discretion and independent judgment

Benefits Operations Account Administrator Education & Experience: 

• Bachelor’s degree or equivalent education and experience
• 3 to 5 years+ of benefits administration experience
• Experience working with Excel worksheets
• Experience working in multiple databases; experience with carrier databases preferred
• Experience in reconciling benefit invoices, fringe accounting, and/or accounting/bookkeeping

Benefits Operations Account Administrator Licenses/Certifications:

• N/A

Benefits Operations Account Administrator Physical Demands:

• Ability to sit for extended periods
• Repetitive motions
• Little physical effort
• Occasional travel 1x per plan year

The Right Person for the Job has:

• Knowledge of employee benefit plans and plan administration
• Expert knowledge of Microsoft Word, Excel & Outlook
• Reconciliation or basic accounting skills needed
• Understands debits and credits as it applies to the reconciliation of client data
• Strong oral and written communication skills
• Ability to be detail-oriented
• Ability to handle and prioritize multi-tasked projects and stay organized
• Strong customer service skills
• Ability to work independently, under pressure, and meet constant deadlines
• Project management experience
• Knowledge of Davis-Bacon Act or Service Contract Act preferred

Benefits Operations Account Administrator Day-to-Day: 

• Provides consultative services and acts as the client advocate with the carrier/vendor
• Maintains a professional demeanor with clients, vendors, and co-workers
• Researches issues and provides customer service to clients and their employees by providing problem resolution
• Coordinates the open enrollment process and ensures all enrollments are completed in a timely manner
• Ensures the accurate and timely completion of enrollments, status changes, and terminations of plan participants are made in both Company, client, and vendor systems
• Regularly runs, audits, and provides accurate and timely reports
• Maintains open relationships with carrier contacts in order to investigate discrepancies and provide problem resolution
• Prepares and audits monthly plan invoices to ensure eligibility, which includes calculation, input, posting, and invoicing
• Allocates client contributions and member benefit deductions to client-specific business rules including hour bank, and sick leave administration, and timely refunds
• Reviews claims data and reconciles client trust accounts
• Prepares and/or audits payroll and plan participant files and exports them to the client
• Creates and posts carrier files
• Maintains documentation on processes and procedures
• May train and/or coordinate the workflow of others
• Proactively escalates potential client and member issues to management to maintain positive client relationships
• Works independently, under pressure, and meets constant deadlines
• Follow the company policies and procedures required to comply with applicable data privacy and confidentiality requirements, including but not limited to SOC controls, and HIPAA Privacy and Security regulations.
• Performs other duties as assigned

About Boon:

As an industry innovator with 35+ years of experience, at Boon, we specialize in designing innovative fringe benefit solutions to meet the unique needs of government contractors. Our “3 Cs” approach to benefits for government contractors, allow us to create products that are compliant, cost-effective, and, above all, competitive.

Boon supports independent agents, insurance brokers, and consultants to better serve your clients with government contracts. We act as a third-party administrator (TPA), wholesaler, and subject matter expert for thousands of insurance consultants who do business with us today. We take great value in nurturing and building this network to meet the needs of new prospects and continue to deliver to existing clients, as a cornerstone of our partnership philosophy.