Benefits Operations Account Administrator Full-time

The Boon Group, Inc. - Austin, TX
$50,000 USD/Annually
401K, Dental Insurance, Life Insurance, Medical Insurance, Vision Insurance

Benefits Operations Account Administrator

Industry Leader in Benefit Solutions is Seeking a Benefits Operations Account Administrator!


Compensation:  $50,000-$55,000 annual. 

The Boon Group, Inc., an AssuredPartners subsidiary, is in need of an Account Administrator.


Benefits Operations Account Administrator Role:

The Account Administrator supports our clients in all aspects of the day-to-day servicing of their employee benefits and plan administration. They are responsible for resolving client issues, comprehensive billing, eligibility files, payroll files and administrative processing of the benefit plans. They work with limited supervision and exercises discretion and independent judgment.


Benefits Operations Account Administrator Education & Experience: 

  • Bachelor’s degree or equivalent education and experience
  • 3 to 5+ years of benefits administration experience (managing fringe benefits plans, open enrollment, eligibility, audit plans, billing, and beyond)
  • Experience working with Excel worksheets (complex formulas with ideally Marco experience)
  • Experience working in multiple databases; experience with carrier databases preferred
  • Experience in reconciling benefit invoices, fringe accounting and/or accounting/bookkeeping (understands debits/credits, etc.)


Benefits Operations Account Administrator Licenses/Certifications:

  • N/A


Benefits Operations Account Administrator Physical Demands:

  • Ability to sit for extended periods
  • Repetitive motions
  • Little physical effort
  • Occasional travel 1x per plan year


The Right Person for the Job has:

  • Knowledge of employee benefit plans and plan administration
  • Expert knowledge of Microsoft Word, Excel & Outlook
  • Reconciliation or basic accounting skills needed
  • Understands debits and credits as it applies to the reconciliation of client data
  • Strong oral and written communication skills
  • Ability to be detail-oriented
  • Ability to handle and prioritize multi-tasked projects and stay organized
  • Strong customer service skills
  • Ability to work independently, under pressure and meet constant deadlines
  • Project management experience
  • Knowledge of Davis-Bacon Act or Service Contract Act preferred


Benefits Operations Account Administrator Day-to-Day: 

  • Provides consultative services and acts as the client advocate with the carrier/vendor
  • Maintains a professional demeanor with clients, vendors and co-workers
  • Researches issues and provides customer service to clients and their employees by providing problem resolution
  • Coordinates the open enrollment process and ensures all enrollments are completed in a timely manner
  • Ensures the accurate and timely completion of enrollments, status changes, and terminations of plan participants are made in both Company, client and vendor systems
  • Regularly runs, audits and provides accurate and timely reports
  • Maintains open relationships with carrier contacts in order to investigate discrepancies and provide problem resolution
  • Prepares and audits monthly plan invoices to ensure eligibility, which includes calculation, input, posting and invoicing
  • Allocates client contributions and member benefit deductions to client-specific business rules including hour bank, and sick leave administration and timely refunds
  • Reviews claims data and reconciles client trust accounts
  • Prepares and/or audits payroll and plan participant files and exports them to the client
  • Creates and posts carrier files
  • Maintains documentation on processes and procedures
  • May train and/or coordinate the workflow of others
  • Proactively escalates potential client and member issues to management to maintain positive client relationships
  • Works independently, under pressure and meets constant deadlines
  • Follow the company policies and procedures required to comply with applicable data privacy and confidentiality requirements, including but not limited to SOC controls, and HIPAA Privacy and Security regulations
  • Performs other duties as assigned

The Boon Group offers Excellent Benefits, including:

  • Competitive Pay 
  • Full Benefits: medical, dental, vision, 401k and match, generous PTO/vacation time, holiday pay and
  • more
  • Career Advancement Opportunities
  • We Care: We're all about culture and creating a positive environment that cares
  • Job Type: Full-time
  • Compensation: $50,000 USD
  • Pay Frequency: Annually


  • 401K
  • Dental Insurance
  • Life Insurance
  • Medical Insurance
  • Vision Insurance