Jr Systems Engineer - Referral

Do you enjoy helping people solving technical problems in a values-based, team environment? Applicants with a strong desire to grow technically and help solve technical problems in multiple client environments should please consider becoming a member of our team.

Paranet, a growing 26-year-old IT Managed Services company, is seeking a motivated  JR Systems Engineer (JSM) to join our team. The JSM is responsible for proactively monitor and report service performance, imaging machines and communicating with clients through our ticketing system. The JSM must excel in both written and verbal communication.  A strong desire to learn and the ability to adapt to challenges are crucial traits the JSM must have. Our office is located in Richardson, TX at Campbell and 75.

Junior Systems Engineer (JSM)

Paranet is seeking a talented Junior Support Engineer (JSM) to join our team.  

Responsibilities:

• Provide technical assistance to client end users

• Image workstations and delivery to the client

• Regular onsite travel to local clients

• Proactively monitor and report on client environments

• Work with Senior Engineers, Service Delivery Managers, and Project Managers to troubleshoot client issues as they arise

• Coordinate with the engineering team and project managers to ensure projects are carried out in a timely manner

• Timely and accurate time log completion (with detailed notes)

• Dependable and regular attendance in the call queue

• Proactive daily schedule communication with Service Desk Manager

• Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, management of ConnectWise products, TPAM, Kaseya, and SSL certs and software

• Follow Paranet standard policies and procedures

• Assist with special projects as needed

• Other duties as needed or required

Required Qualifications:

• Clean driving record

• Reliable transportation with the ability to delivery computer hardware

• Ability to lift 50 pounds on a regular basis

• Dexterity to connect computer equipment

• Strong communication skills – both verbal and written

• Excellent customer service

• Multi-tasking and problem-solving capabilities

• Basic working knowledge of:

  • Windows Server

  • Active Directory

  • Exchange

  • TCP/IP

  • DNS

  • DHCP

• Knowledge of IT hardware and software

• Self-motivated with the ability to work independently or as part of a team

Preferred Qualifications:

• 3 years of experience supporting small/medium sized businesses

• 3 years of experience supporting Microsoft Windows 7, 10, or Mac OS

• Experience with ConnectWise

• Microsoft Certifications

• Citrix Certifications

• Experience with backup and disaster recovery technologies

• Working knowledge of:

  • Citrix XenApp

  • Windows Server

  • Networking

Why should you work at Paranet?

• Competitive compensation - QUARTERLY PERFORMANCE BONUS PROGRAM
• $75/ month mobile phone reimbursement
• 3 weeks of vacation plus paid holidays
• Product training and testing

Applicants are required to complete two web-based assessments as part of the screening process. Note you will be asked to upload your resume. Please click the link below to begin the application