Customer Service Representative (B2B Sales Team Support)

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

Our Core Values: Everything we do is people-first, valuing and caring about the human from our clients to our employees. At the end of the day, we're looking for a nice, authentic, realistic and driven family member that would like to make a fulfilling direct impact to better local education by supporting our President and team. Think this could be you? If so, please apply so we can get to know each other better.

About Premier Wireless:

Company website: https://www.pwbts.net

Premier Wireless is dedicated to bringing innovation, safety and transformation to schools and law enforcement across America.  Heavily focused on the K-12 & Higher education market, we help schools provide internet access for their students without internet access when the students are off campus.  We also offer the strongest door barricade solution on the market today. Our door barricade is designed to secure a classroom in less than a second and to automatically send an alert to first responders and administrators alerting them of an event.  Other solutions include immediate gunshot detection and body cameras and so much more. 

Established in 1993, Premier Wireless is a value-driven company providing the highest level of service to its clients as well as investing heavily in its people, providing competitive compensation and a robust benefits package. 

Customer Service Representative Overview:

The Customer Service Representative will help our team grow and provide excellent customer service by performing duties such as:

• Enter and update information for customers & orders in CRM & accounting programs
• Complete and evaluate all new orders received via email or phone
• Frequent interaction with business customers (B2B support), issue orders, and analyze accounts to resolve billing inquiries, and provide customers with assistance in obtaining various company products and services
• Provide pricing support to the sales team
• Assist with organizing client quotes and proposals
• Various other administrative assistant duties and sales admin support functions as needed

Customer Service Representative Requirements:

• 1+ years experience as an Administrative Assistant, Sales Support, Customer Service Representative or similar role
• Previous experience supporting a Sales team is a big plus
• Must be Proficient in Outlook, Microsoft Word, Excel and PowerPoint
• Ability to work individually and with a team
• Maintains a high level of confidentiality
• Good written and verbal communication skills
• Proofreading skills with strong attention to detail
• Outstanding organizational, prioritization and time management skills
• Good common sense, interpersonal skills, accuracy and initiative
• Experience in customer/client relations and building strong, effective working relationships
• Ability to work under general direction, on multiple tasks with demanding timelines
• Physical Requirements - General Office Demands

Is Premier Wireless the Right Place for You?

• Standard work hours from 8 AM to 5 PM, Monday through Friday
• GREAT people-first supportive, family-like work environment passionate about making an impact in education
• Full benefits options including medical, dental, vision, PTO, sick-time and 401(k)
• Phone discount plans with Sprint, holiday parties and we're just plain fun
• A manager that cares: woman empowered for over 25 years under Premier's President and Founder, Lea Bogle
• Office location: 12220 Murphy Rd, Stafford, TX 77477