Loss Prevention Manager

Our Sales Operations team is seeking a Loss Prevention Manager to reduce chargebacks, refunds and appeal rejections, maximizing the capturing of revenue for sales while keeping fraud at an acceptable level. The manager is responsible for leading the design, development and execution of fraud management strategies that will deliver an exceptional customer experience while minimizing fraud losses. The manager will continuously monitor and analyze sales and commissions data to identify trends that could lead to revenue loss. The Manager will partner with field Operations Management and Operations department at HQ to create and implement visibility, controls, reporting and performance of fraud prevention and management activities. The Loss Prevention Manager will continuously monitor and improve performance by evaluating processes needed to maximize revenue.

The Loss Prevention Manager will also be required to determine team working objectives, identify gaps, evaluate, execute and recommend improvements to achieve company's strategic priorities.

About us:

Sprint Preferred Retailer committed to providing superior customer service. iMobile has store locations across 23 states and employs over 1300 employees.

Loss Prevention Manager Responsibilities include:

• Manage Commissions chargebacks, refunds and all types of frauds.
• Manage fraud chargeback patterns orders to identify common data and take prompt action to block future frauds from occurring.
• Provide in depth analysis of frauds and actionable recommendations to support the business to achieve Company's objectives
• Review sales data to identify trends and prevent refund abuse.
• Review carrier and internal reporting to identify trends, focus locations and employee fraud.
• Use patterns identified in fraudulent cases to improve the configuration/development of the fraud screening tools
• Implement regular reporting and review processes, conducting in-depth analytical projects to developing predictive models.
• Enforce Sales compliance in retail outlets and track progress, identify non-compliant employees, recommend action.
• Conduct investigation of any cases that are suspicious of organized fraud
• Manage a team of Revenue assurance analysts in the field and head office; set targets, track progress.
• Analyze monthly commission and chargeback data and identify any new chargeback/loss trends
• Responsible for the reduction of losses due to fraud screening tools' false positives
• Monitor fraudulent transactions in a daily basis
• Monitor Buyback/Giveback logistics compliance; identify gaps; recommend and implement changes to improve efficiency
• Responsible for reduction in losses due to chargebacks & appeal rejections related to Givebacks/Buybacks.
• Monitor Port in sales on daily basis and identify port failures/delay; coordinate fixes for all Port In related issues.
• Identify and research any increase in the amount of revenue losses.
• Manage the reduction of Subsidy Losses in the Direct handsets sales.
• Research and summarizes root cause for potential and existing customer’s behavior for non-activated handsets
• Monitor Sales recorded in the internal POS vs. Carrier Activation reports daily
• Identify and research any variations in POS Vs Carrier reports
• Implement operational controls to block false/fraud sales 

Loss Prevention Manager Qualifications:

• Bachelor's Degree required
• The position requires 5 years of Wireless Retail Operations, Risk Management, Data Analysis/Management, and/or Fraud Management experience
• Managerial/Supervisory experience preferred
• Advanced Excel/Access required
• Good Technical appreciation and understanding of methods and tools used to manage Fraud
• Project Management skills
• Good team building skills and utilization of resources
• Good communication skills at all levels
• Ability to resolve in obtaining information from all divisions of the company
• Excellent information analysis skills and problem solving abilities
• Ability to work without close supervision.