Salary is $12 - $14.50 an hour depending upon your experience.
Sales Retention Specialist
The Sales Retention Specialist will provide exceptional customer service experience to small businesses currently defined as under $1000 monthly recurring revenue, located primarily in North America. Use your persuasion skills to win back customers – and get rewarded! You will be responsible for retaining North American small business owners who are considering cancelling their subscription service. You’ll actively listen to understand the customer’s reasons for leaving and retain them through a variety of defined playbook strategies. Your ability to win over people with your positive attitude and persuasion skills will remind customers why they originally signed-up as well as promoting additional value in extending their cloud communications services – monthly bonus for meeting and exceeding targets!
Sales Retention Specialist Primary Job Functions:
Answer inbound calls, and make outbound calls, to small business owners who have indicated that they are planning to terminate their services
Achieve and exceed individual monthly targets
Probe for the reasons why the customer is planning to switch services
Execute best retention practices using your persuasion skills
Manage all interactions and offers in Salesforce.com
Collaborate with sales management on ideas to implement new tactics in winning customers back
Sales Retention Specialist Requirements:
Must be at least 18 years of age
Must have a HS Diploma/GED
Must be able to pass a background check
Able type a minimum of 30 WPM
Customer Service Experience – 1-2 years
Punctuality (Good Attendance)
Positive and Professional Demeanor
Persuasion Skills
Active Listening Skills
Customer Focused
Computer Skills understanding of cloud computing and telephone/communications services
Detailed Oriented
Strong communication skills both verbal and written
Solid experience in problem solving and resolution skills
Strong analytical skills, able to multitask
Business Acumen to understand small business owners priorities
Salesforce and/or CRM experience preferred
Able to work in a fast pace call center environment
Sales Retention Specialist Desired Skills:
Previous sales and/or retention experience in a call center – business to business sales preferred
Company Offers:
Full time work hours
Paid training
Opportunity to earn commissions
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
Benefits offered after completion of 60 consecutive work days
Ask about our exciting new on site market and how you can receive lunch on us
Physical Demands:
Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.