Department: Support Services
Location: Plano, TX; McKinney, TX
Reports To: Manager, Channel Support Services
Must be eligible for US employment.
Benefits:
Solutions Consultant Job Summary
The Solutions Consultant is responsible for client software implementation, software set-ups, data reconciliation and imports, as well as site testing. Additionally, responsible for reviewing all benefit plan designs, eligibility rules, and client requirements to ensure a successful case/enrollment site set-up. Follows Selerix processes and adapts when necessary to meet customer demands.
Solutions Consultant Key Responsibilities
Reviews all benefit plan designs, eligibility rules, and client requirements to ensure a successful case site setup and rollout.
Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
Accurately and timely develops case builds.
Accurately and timely performs EDI Set Up.
Produces EDI reports accurately and as directed.
Completes technical tasks using appropriate technical knowledge to ensure timely and accurate deliverables
Prioritize and manage multiple cases simultaneously so that client satisfaction is maintained.
Provides guidance to clients or service partners on integration strategies.
Effectively and promptly make last-minute changes based on new information or last-minute requests.
Communicates effectively and collaboratively with Client Advocates to obtain necessary information for effective case builds.
Accurately and timely manages client census.
Ensures clients and brokers utilize the system optimally through ongoing training and coaching.
Consistently and accurately tests all benefit plan designs, eligibility rules and client requirements to support high levels of customer satisfaction.
Participates in staff meetings, conference calls, and other meetings, as needed.
Performs other duties as required.
Solutions Consultant Qualifications
1-3 years’ experience in health benefits; software, technical programs experience; JavaScript experience a plus
Bachelor’s degree in Computer Science or Software Engineering is preferred
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Exceptional organizational and time management skills
Customer-focused with a professional demeanor
Strong written and verbal communication skills
Similar titles:
Implementation Specialist – Benefits Software; Client Solutions Consultant – Software Implementation; Benefits Software Implementation Analyst; Enrollment Solutions Consultant; Software Implementation Consultant – Benefits & HR; Benefits Platform Implementation Specialist; Client Onboarding & Implementation Specialist; HR Tech Implementation Consultant; Enrollment Software Solutions Analyst; Technical Implementation Specialist – Benefits Enrollment; Benefits Administration Software Consultant; HRIS Implementation Specialist; Client Success Consultant – Benefits Tech; Data Integration & Site Configuration Specialist; SaaS Implementation Consultant – HR/Benefits
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.