IT Helpdesk Technician (Network & VoIP)

Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234

Compensation: $65,000 - $70,000 annually

Job Type: Full-time

Pay Frequency: Annually

Job Overview:
We are seeking a detail-oriented and tech-savvy IT Helpdesk Technician (Network & VoIP) to join our growing team. The ideal candidate will have a minimum of 2 years of experience providing technical support for VoIP systems and network environments. This role is essential to ensuring a high-quality support experience for our clients.

About Vivant:

Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.We help businesses eliminate outages with 100% uptime solutions that keep their teams connected to mission-critical tools. If you’re detail-driven, highly organized, and goal-oriented, you’ll thrive at Vivant.

What You’ll Do as an IT Helpdesk Technician (Network & VoIP):

• Troubleshoot and resolve SIP, RTP, and PBX-related VoIP issues
• Respond to customer and reseller inquiries using our ticketing system
• Escalate advanced issues to upstream carriers when necessary
• Assist customers with system changes, adds, and moves
• Support deployments of new VoIP solutions for clients and partners
• Create and maintain internal documentation of processes and tools
• Coach team members to enhance customer experience and technical knowledge

Requirements:

• Minimum 2 years’ experience supporting VoIP technologies (SIP, RTP) and basic network troubleshooting
• Experience using network protocol analyzers and interpreting results
• Familiarity with SIP-based PBX systems such as Asterisk, FreeSWITCH, Kamailio, or Kazoo
• Knowledge of VoIP phone systems (Grandstream, Yealink, Polycom, etc.)
• Strong understanding of IP networking basics, including addressing, subnetting, and IP services (e.g., SMTP, FTP, HTTP, DHCP, TFTP, Telnet, SSH)

Preferred Experience:

• Previous experience in an ISP, MSP, or managed VoIP environment
• Exposure to NetSapiens, 3CX, PortaOne, or similar platforms
• Completion of SIP School or similar certification

Who You Are:

• A self-starter with excellent communication skills (both verbal and written)A team player who’s passionate about customer service and troubleshooting
• Highly organized with strong attention to detail
• Reliable, adaptable, and eager to continuously improve
• Able to work independently and collaborate within a team setting

If you're a technically skilled professional with a passion for problem-solving and providing excellent support, this is your chance to be part of an innovative and growing company.  Join Vivant and help us keep businesses connected and thriving.

We are proud to be an equal opportunity employer.  We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status.

Alternate Job Titles & Keywords:

Alternate Titles:

• VoIP Support Technician
• IT Support Specialist – VoIP & Networking
• Network Helpdesk Technician
• Telecom Helpdesk Analyst
• Technical Support Specialist (VoIP)

Keywords:
VoIP Support, SIP, RTP, Network Troubleshooting, PBX Systems, Asterisk, Kazoo, FreeSWITCH, Kamailio, Grandstream, Polycom, Yealink, NetSapiens, 3CX, PortaOne, IP Networking, Help Desk, Tier 2 Support, VoIP Phones, Managed Services, Telecom Technician, Dallas IT Jobs, VoIP Helpdesk, Network Support, IP Protocols, Managed VoIP Services