Implementation Specialist

Department: Case Build

Reports To: Vice President, Customer Operations

Locations: McKinney, Texas – Columbia, South Carolina – Plano, Texas. Hybrid work schedule

Benefits:

• Medical, Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid Holidays
• 401k (with match)- Basic Life - Long Term Disability (LTD)

Implementation Specialist Job Summary:

The Implementation Specialist plays a crucial role in configuring back-end software, conducting testing, providing technical support, and completing assigned technical projects. The primary objective will be to translate client-defined specifications and requirements into a deliverable product by efficiently setting up and configuring back-end software. Upholding the security and confidentiality of client data in accordance with company policy and HIPAA requirements is imperative. Effective communication with both technical and non-technical colleagues is essential, and one will need to prioritize and manage multiple projects simultaneously to ensure client satisfaction within set timelines.

Implementation Specialist Key Responsibilities:

• Interpret and translate project specifics, insurance plan designs, eligibility, and census information into a deliverable product within established configuration guidelines and timeline milestones.
• Collaborate with internal team members to ensure the timely and accurate flow of information throughout systems and processes.
• Research errors and system anomalies.
• Accurately complete assigned tasks without extensive supervision.
• Participate in and facilitate team meetings and training sessions as needed.
• Think critically and innovate on the best approaches to achieve our mission.
• Advocate for improved task execution and increased efficiency across teams.
• Set high standards of performance for oneself, demonstrating attention to detail.

Implementation Specialist Qualifications:

• Strong verbal and written communication skills
• Ability to multitask in a structured and organized manner
• Mid-to-high-level proficiency in Microsoft Excel
• Computer/tech-savvy with a willingness to learn new technologies
• Associate degree or two years of experience in an organization emphasizing technological development and significant utilization
• Must be eligible for US employment.

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.