Client Advocate I

At Selerix, we are dedicated to providing exceptional service and support to our clients. We believe that great service is the key to building lasting relationships, and we are looking for a passionate, proactive Client Advocate to join our team. This role is vital in ensuring that our clients receive the highest level of service and support throughout their journey with us.

Benefits:

• Medical, Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid Holidays
• 401k (with match)- Basic Life - Long Term Disability (LTD)

Location:  Positions available in McKinney, Texas, Columbia, South Carolina, and Plano, Texas.  Hybrid work schedule

Client Advocate I Role Summary:

The client advocate manages the various stages of the Selerix end-to-end solution and serves as the primary point for customer contact. Responsible for gathering requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing (case) capabilities. Position manages a minimum case load – 5 to 10 cases.

Client Advocate I Requirements:

• 0 - 1 years’ experience in insurance benefits.
• Software support experience a plus.
• Experience in Account Management or Client Relationship role a plus.
• Must be eligible for US employment.

Education / Licensing

• ​Bachelor’s Degree preferred.

Client Advocate I Responsibilities:

• Serves as primary point of contact for Selerix’s Employer Groups.
• Effectively perform project management role on case configurations.
• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
• Acts as liaison between the Selerix team and the Client when researching and reporting on questions regarding the Selerix platform.
• Accurately and timely provides resolution to client issues and concerns.
• Works collaboratively with internal partners to resolve issues or setup.
• Prioritize and manage multiple cases simultaneously so that client satisfaction is maintained at
• the standard required by the VP of Service Operations.
• Accurately addresses all assigned tasks within the project timeline leading to a client go-live status on Selerix platform.
• Maintains knowledge and information on the system in order to provide superior customer support.
• Effectively manages multiple client implementations simultaneously.

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.