Technical Support Representative (Network & VoIP)

Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234

Compensation: $65,000 - $70,000 annually

Job Type: Full-time

Pay Frequency: Annually

Job Overview:
We are seeking a highly motivated and experienced Technical Support Representative (Network & VoIP) to join our team. The ideal candidate will have at least 3 years of relevant experience. This position will focus on providing technical support, troubleshooting, and customer service related to our company's VoIP and network solutions.

About Vivant:
Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

We help businesses eliminate outages with 100% uptime solutions that keep your business connected to essential tools. If you're highly organized, detail-oriented, and goal-driven—you'll fit right in at Vivant.

A Day in the Life as a Technical Support Representative (Network & VoIP):

• Diagnose and resolve SIP, RTP, and PBX-related voice issues
• Manage customer and reseller tickets through our support system
• Escalate complex faults to upstream carriers as needed
• Deliver timely and accurate solutions to customers
• Assist with moves, adds, and changes for customer systems
• Document procedures for internal knowledge sharing
• Support clients and partners during new VoIP solution deployments
• Mentor and coach team members to improve service quality

Requirements:

• At least 2 years of hands-on experience supporting VoIP (SIP and RTP)
• Familiarity with protocol analyzers and interpreting results
• Solid understanding of network basics and general telecom troubleshooting
• Experience with open-source SIP-based PBX systems (Asterisk, FreeSWITCH, Kamailio, Kazoo)
• Familiarity with VoIP phones (e.g., Grandstream, Yealink, Polycom)
• Bonus if you have experience with:
  • Working in an ISP/MSP or managed VoIP environment
  • Deploying NetSapiens, 3CX, or PortaOneSIP-based PBX systems (Cisco, Asterisk, Polycom, Yealink)
  • Completion of SIP School
  • IP protocols and services (SMTP, FTP, HTTP, DHCP, TFTP, Telnet, SSH)

What We're Looking For:

• A motivated self-starter with excellent written and spoken English
• Customer-focused problem solver and team player
• High attention to detail and integrity
• Able to work independently and as part of a team
• Someone who strives to be “so good they can’t be ignored”

If you're an experienced Technical Support Representative who enjoys solving technical challenges and delivering excellent customer service, we’d love to hear from you!  Join Vivant and take your career to the next level!

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status.

Alternate Job Titles & Keywords:

Alternate Titles:

• VoIP Support Technician
• Network Support Specialist
• Telecom Support Engineer
• Technical Support Analyst (VoIP)
• VoIP and Network Specialist

Keywords:
VoIP, SIP, RTP, Asterisk, FreeSWITCH, Kamailio, Kazoo, Grandstream, Yealink, Polycom, Network Support, Managed Services, Technical Support, Telecom Support, NetSapiens, 3CX, PortaOne, PBX Systems, VoIP Phones, Layer 3 Networking, IP Protocols, Managed VoIP, Help Desk, Tier 2 Support, Dallas VoIP Jobs