Appointment Center Representative

 

Location: Commerce Township, Michigan

Job Type: Full-time

Compensation: Starting at $18.00 per hour

 

About Basements Plus

Basements Plus is a leader in basement remodeling and residential renovation, focused on delivering high-quality craftsmanship and an exceptional homeowner experience. Our team is committed to professionalism, collaboration, and creating satisfied customers on every project.

 

Position Overview:

This isn’t about answering phones. This is about helping customers take the next step to loving​ their basement and being part of a team that wins together. If you bring the energy - we’ll give​ you the platform.

At Basements Plus, our Call Center is the engine that drives our company. This role is all about​ creating strong first impressions and turning interest into qualified appointments. If you’re​ someone who is confident, enjoys building quick connections over the phone, stays organized​ under pressure, and enjoys being part of a motivated team – you will fit right in at Basements​ Plus.

 

We’re looking for someone who:

• Loves talking to people
• Knows how to guide a conversation with energy and confidence
• Can handle high volume of incoming leads from multiple platforms
• Gets excited about booking appointments and winning
• Has an eye for detail and accuracy

 

Key Responsibilities:

• Set up our sales team to win by booking qualified, decision-ready appointments.
• Consistently hit and exceed weekly goals through disciplined follow-up and pipe line management.
• Create a strong customer experience by asking the right questions, setting clear expectations, and excited about appointment, to reduce no-shows.
• Take full ownership of your calendar by confirming appointments, minimizing cancellations, and resetting missed opportunities.
• Follow up fast and strategically to ensure all leads are capitalized on and maximize our marketing efforts.
• Keep the database accurate, up-to-date, and ready for action.

 

Qualifications:

• Previous call center, sales, or customer service experience preferred
• Strong communication skills (clear, confident, friendly)
• Comfortable using computers and CRM systems
• Ability to multitask and stay organized
• High school diploma or equivalent required

 

What You’ll Get:

• Hourly pay + bonus opportunities based on performance
• Health Insurance
• Dental Insurance
• Paid Time Off
• A high-energy, team-oriented environment
• Ongoing coaching and support to help you maximize your success.

 

 

Alternate Job Titles

• Customer Service Representative
• Appointment Setter
• Call Center Representative
• Scheduling Coordinator
• Customer Care Representative
• Inside Sales Support
• Client Services Representative
• Lead Intake Specialist

 

Keywords for SEO". Appointment Scheduling, Customer Service, Call Center, Inbound Calls, Appointment Setting, Lead Management, CRM, Administrative Support, Customer Communication, Data Entry, Scheduling Coordinator, Client Services, Customer Experience.

 

EEOC Statement:  We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.