Client Success Manager Full-time

Superpowers - United States
$65,000 USD/Annually

Client Success Manager

 

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Location: Fully Remote (CST hours: 8:00 AM - 5:00 PM)
Job Type: Full-time W2 position

Benefits:

  • Fully remote working arrangement (Monday - Friday CST hours: 8:00 AM - 5:00 PM)
  • Competitive salary of $65,000 to $85,000 based on relevant experience
  • Paid Time Off (PTO)
  • Sick Leave
  • This position does not currently offer health benefits 

 

About Us:

Superpowers specializes in providing impactful Executive Assistants to help successful entrepreneurs achieve new levels of freedom and growth. Our work-from-home Executive Assistants proactively clean up email inboxes, manage appointments, prospect new customers, bring stability to schedules, and so much more. Our mission is to provide unparalleled support and resources that help our clients achieve their highest potential.

Client Success Manager Position Overview:

We are seeking a dedicated and experienced Client Success Manager to join our team. The ideal candidate will be passionate about building strong relationships, ensuring client satisfaction, and driving success through our products and services. As a Client Success Manager, you will be the primary point of contact for our clients, guiding them through their journey with Superpowers and ensuring they receive maximum value from our offerings.

 

Client Success Manager Responsibilities:

  • Client Onboarding: Lead the onboarding process for new clients including finding and placing a right-fit Executive Assistant, ensuring a smooth and positive experience as they begin their journey with Superpowers.
  • Relationship Management: Develop and maintain strong, long-lasting relationships with clients by understanding and anticipating their needs, goals, and challenges.
  • Assistant Resource Management: Manage clients’ off-shore Executive Assistants, ensuring they meet deadlines and expectations, and providing correction and training as necessary.
  • Client Check-In Process Ownership: Actively check in with clients, including creating the ongoing check-in process. Provides regular newsletters/updates on Executive Assistant activity and regularly requests performance feedback.
  • Client Advocacy: Act as the voice of the client within Superpowers, ensuring their feedback and needs are communicated to the Executive Assistants and addressed by the appropriate teams.
  • Client Email Drip Campaigns: Create and manage email drip campaigns for clients to experience our initial coaching program and additional relevant campaigns.
  • Issue Resolution: Proactively address and resolve any client issues or concerns, working collaboratively with Executive Assistants and internal teams to provide timely solutions.
  • Renewals and Upsells: Drive client renewals and identify opportunities for upselling additional Executive Assistant support and services that align with client needs.
  • Continuous Improvement: Stay updated on industry trends and best practices, identify gaps in our Executive Assistant program training or curriculum, and continuously understand the needs and worlds of our entrepreneur client base.

 

Client Success Manager Qualifications:

  • Education: Bachelor's Degree required.
  • Experience: 3+ years of experience in client success, account management, or a related field, preferably in the administrative staffing industry but not required.
  • Communication Skills: Excellent verbal and written communication skills to convey complex information clearly and effectively. Must be able to meet with clients on-camera professionally.
  • Relationship Building: Strong interpersonal skills with a proven ability to build and maintain positive client relationships.
  • Problem-Solving: Demonstrated ability to think critically and solve problems creatively and efficiently.
  • Project Management: Strong organizational and project management skills, with the ability to manage multiple clients and projects simultaneously.
  • Team Management: Will be responsible for training, managing, and providing feedback to client Executive Assistant teams. Will also help with right-fit assistant matching for client needs.
  • Technical Aptitude: Ability to quickly learn and understand new technologies, including our internal software and training programs. Must know Microsoft Office (Word, Excel, Outlook, etc.) and standard business tools.
  • Customer-Focused: A passion for helping clients succeed and a commitment to delivering exceptional service.
  • Nice to Have: Experience with Notion, CRM management and email drip campaigns (i.e. HubSpot), EOS, and Strategic Coach.

 

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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  • Job Type: Full-time
  • Compensation: $65,000 USD
  • Pay Frequency: Annually