Clinical Trial Project Manager - CRO / Pharma / Medical Device Patient Recruitment (In-Office in Mount Laurel, NJ - Relocation Assistance Provided)

Location: Full-time in-office role at 1000 Bishops Gate Blvd Mount Laurel, NJ 08054. Relocation assistance is available!

Applicants must be eligible to work in the U.S. without need for sponsorship. We are not looking for contract (C2C) or consultant hires at this time.

Who We Are:

At Serva Health, we care, and that makes all the difference.

At Serva Health, we are seeking employees who like to have fun and laugh together and who will bring enthusiasm and energy to a new vision of office life, with an expanded Serva Health Fitness Center, and Gaming/Relaxation Lounge, Free Food Fridays, and of course have a common shared passion for making a difference in patient outcomes in the healthcare/pharm/biotech industries. 

Serva Health provides high-engagement patient support solutions and services at the best possible value through relationship-focused patient interactions, an innovative staffing and operations model, and industry-leading technologies. From clinical research patient recruiting and retention to commercial patient support programs, Serva Health has the technology and people solutions to drive superior outcomes. To date, Serva Health has served 1.2 Million Patients over 300+ Programs/Projects across 20+ countries.

Serva Health’s Benefits Offering:

At Serva Health we care, and that makes all the difference. We know that the employees that work for us matter just as much as the clients that work with us.

• Dental, Medical (HSA), and Vision Insurance (employer subsidized)
• Long Term Disability, Life / AD&D Insurance, and Health Savings Account (HSA)
• 401(k) Plan with Employer Match
• Paid Time Off and Paid Holidays
• Continued training investment
• Team-oriented environment with customizable workspace opportunities and company outings
• Quarterly profit-sharing plan
• Serve a noble purpose by helping patients get access to life-altering drugs

Clinical Trial Project Manager Summary:

Come for the career… stay because this place is the future of healthcare technology while fulfilling your purpose to make a difference!

• Are you an expert in the clinical trials / research project space looking for a new unique challenge to work alongside top-level software engineers and transition into the realm of innovative technology?
• Not only do you have knowledge of clinical research, but you have an appreciation for technology and its application and you would appreciate a role where you can use both your background in clinical research and natural tech-savviness to help clients learn and utilize Serva’s proprietary technology platform that is industry-leading in its ability to support an end-to-end seamless experience for both sites and patients?
• Do you enjoy clinical research, but share our vision for solving the problems of efficiency and effectiveness via technology, as well as filling your days with more dynamic, never-done-before projects, focused on developing solutions with clients?
• If you answered yes to the above questions then keep reading - this is the place for you!

Clinical Trial Project Manager Responsibilities:

• Become a product-knowledge expert of ServaSolutions™ - We are our client’s partner in developing and executing various technology-enabled patient support and educational projects for complex treatment, rare disease and orphan drugs
• Lead cross-functional teams in the timely execution of high-quality clinical research projects leveraging knowledge, expertise, and risk mitigation while functioning as the principal liaison with key clients, vendors, and internal team members
• Ensure targets are met for internal technology groups (such as custom technology-developed programs), study start-up, site activation, patient recruitment, and enrollment
• Oversee and train internal and external teams, such as clients, on getting comfortable using Serva’s Clinical Research Technology Platforms (ServaCore™)
• Scriptwriting, including web scripts and phone scripts
• Documentation management such as tracking clinical research documents, managing version control, and making sure all documents are appropriately approved
• Develop/contribute to clinical documents including protocol and informed consent forms, study manuals, source documentation templates, recruitment materials, and other study tools
• Assist in the needed quality assurance and compliance documentation
• Facilitate status meetings with clients, including developing agendas for project meetings and conference calls
• Prepare presentation materials, such as slide decks, that summarize study progress and efficiency metrics
• Other duties not listed as the role evolves

Clinical Trial Project Manager Requirements:

• Bachelor’s degree required with an emphasis in an analytically-oriented major including Business, Life Science, Health Science or similar preferred
• 1+ years of working in clinical research or related clinical research work at a CRO (clinical research organization), clinical research specialty or patient recruiting organization, or research site within the Pharma / Medical Device industry
• Familiarity with 21 CFR Part 11 guidelines
• 3+ years of general post-graduate professional experience, with at least 6 months in a project management role
• Experience with patient recruitment and retention is a huge plus, but not required
• High affinity for technology and would be excited by the opportunity to deliver custom technology-enabled patient support platform solutions for clients and help train clients on how to use the platform
• Experience working alongside a technical team, such as software developers or information systems, is a plus
• Strong computer skills including in Microsoft Office such as Word, PowerPoint, Outlook, and Excel (budgeting, basic formulas) are a must. Smartsheets and document management knowledge is a plus.
• Excellent time management and organizational skills (many balls in the air, and you love to juggle!)
• Exceptional skills in report writing and making technical presentations (Technical Writing is your middle name)
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities (this is a dynamic role, so be ready!)
• You drive scope, schedule, and costs like a champ. No scope creep on your watch!
• Most of all - you care. You care about your client’s experience, about the patient journey, and you find fulfillment in helping projects run smoothly so we can get life-saving drugs to market that much quicker!